It is not easy to select a consultancy. At first sight, they all look the same: impressive international references, elegant offices, young well-educated consultants. However, the firms differ and these differences can have a big impact upon the value of services received.
Palo Alto's competitors are big international consultancies. We are like them in some respects:
Difference
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Competitors
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Palo Alto
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Consequences
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Market
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Central-Eastern Europe represents less than 10% of revenues
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Central-Eastern Europe represents 100% of revenues
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Central-Eastern Europe is our only priority
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Education
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Few consultants have MBAs or equivalent degrees
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Most consultants have MBAs or equivalent degrees
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We are educated in the services we provide
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Experienced consultants
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Most of the consultansts assigned to a project full time have under 3 years of experience
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No consultants have under 3 years of experience
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We do not use projects to learn our trade, but to practice our trade
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Senior consultants
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Every senior consultant, with over 10 years of experience, oversees 20-40 junior consultants with less than 10 years of experience. Consequently, he spends all his time winning work and administering his young colleagues
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Every senior consultant oversees 2-4 junior consultants. He devotes the majority of his time to servicing the Client and increasing the professional qualifications of his young colleagues
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The Client receives services of our senior consultants really, not just symbolically
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Local experience
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Teams are typically international. Managers and experts frequently have limited experience in former communist countries
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Teams are international, but each member has worked in Central-Eastern Europe for at least several years
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Our consultants know the local languages, business, culture and society. They can adapt Western solutions to local conditions
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Experience in consultancies
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Consultants have experience in only one consultancy
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Consultants have experience in several consultancies
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We know tools and methodologies used by many consultancies, so we can select the optimal ones for each problem
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Experience outside consulting
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Hardly any consultants have experience outside of consulting
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Almost all consultants have experience outside of consulting
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We can understand the Client better and distinguish between theory and practice
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Employment
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Thousands or tens of thousands
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Less than 20
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We are more flexible and react to the Client's needs faster
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Tenders
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Many projects are won through tenders
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As a rule, does not participate in tenders. Wins projects because the Client knows, values and trusts the team
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We have strong and durable relations with the Client
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Partners
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Offer a wide array of services globally, so nearly every other consultancy is a competitor
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Offers a narrow scope of services, only in Poland. Consultancies with other narrow specialization or not conducting business in Poland are not competitors but partners
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We cooperate with other consultancies who are leaders in their fields, so we can offer the Client the best tools and cutting edge solutions
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Brand
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Big, old, known and respected. Engaging them creates no risk that the boss will criticize, even if the project fails
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Small, young and known only to our Clients. Does not offer a brand, just the highest quality at competitive prices
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If the goal of engaging consultants is anything other than solving the problem or creating real value, we are not a good choice
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Implementation
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Design strategies and new solutions with much analysis and creativity. Present recommendations in impressive reports and presentations
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Conducts analysis and prepares recommendations with, rather than to, the Client. Focuses on the implementation, rather than presentation, of its recommendations
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Our work is visible more in the Client's financial performance than in Excel and PowerPoint
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Costs
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Incur significant expenditures in first-class flights, 5-star hotels, haute cuisine, elegant offices and flamboyant events for Clients
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Lifestyle is simpler. Events for Clients are focused on intellectual value rather than entertainment and dazzle
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We spend much less money on administration, travel, entertainment and other things which have little impact on value we create for the Client. We pass the savings on to the Client
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Fees
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Fixed hourly or project fee. Its magnitude is not a function of value created
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In addition to fixed hourly and project fees, also offers fees based on value created
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The Client has mathematical certainty that he will receive more than he will pay
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